1. I would like to create an account with trailblazeroutlet.com, what do I have to do?
To register with trailblazeroutlet.com, click Login and then click on Create An Account. Once you have completed all the mandatory fields and clicked on submit, you will receive a confirmation e-mail with a link that you will then need to click on to complete the registration process. You can also register at the check-out stage: in this case a confirmation e-mail will not be needed.
2. Do I have to register to make a purchase?
No, you do not have to register to make a purchase at trailblazeroutlet.com. You can order all the items you want without having to create an account using guest checkout. If you decide to register before making a purchase, you can save your data and access your personal area to monitor the progress of your orders.
3. What items can I purchase online from trailblazeroutlet.com?
Any of the items from the trailblazer product lines that are available at the time of purchase.
4. What is the difference between ‘available stock’, ‘made to order’ and ‘custom order’?
a) Available stock specifies products that are available with us at the time of purchase, and therefore, can be immediately shipped to the buyers.
b) Made to order items are those which can viewed on our website, but are not available in stock. These items are manufactured upon purchase, as per the given specifications and design; and delivered to your doorstep within 14 business days of placing your order.
c) A custom order specifies products that are built to personalized preferences or specifications. A custom order for a single item such as a leather jacket, or a bulk order such as 500 pieces of motorbike jeans, can only be made for the categories as shown on our website. If you are interested in placing a custom order, please fill in the ‘order specification form’ on our website with the required information and submit for further processing.
5. Can I order in bulk? What is your bulk order policy?
We are the manufacturers and retailers of motorbike clothing and apparel, fashionwear, leather products and accessories. If you want to place a bulk order whilst shopping online with Trailblazer, you can place a ‘custom order’ by submitting the ‘order specification form’ on our website. However, if you wish to order in bulk from the ‘made to order products’, e-mail us at email@example.com . We will then do our best to fulfil your order in full. Shipping, delivery and payment details will be provided when you place the order.
6. How do I find my correct size?
Please consult the size charts and guidelines available on our website for correct sizing information.
7. I have ordered an item from trailblazeroutlet.com. When will it be sent?
Orders are processed from Monday to Thursday from 08.00 to 17.00 and on Fridays from 08.00 to 13.00 (BST).
Made to Order Products: All Trailblazer products are made once we receive your order along with your measurements, and take around 14 business days to arrive to you.
Available Stock: Orders will generally be shipped within 1 to 2 business days after receipt of payment and depending on availability of goods.
Custom Orders: Custom orders will be manufactured and shipped as per the terms and conditions agreed with the potential customers while processing their orders.
8. Can I cancel an order if it hasn't shipped yet?
Available Stock: Once the order is confirmed, it’s unfortunately impossible to make any amendments or cancellations to your order as it is processed immediately. Don’t worry though, you can either refuse the delivery or return the items back to our warehouse for a refund; please see our Return Policy.
Made to order items: For made to order items, you may cancel your order within 24 hours from the time of purchase. After this time period, we may not be able to accept cancellations as the specifications may have been sent to the manufacturing facility for processing.
Custom Orders: The cancellation of custom orders will depend upon the terms and conditions agreed with the potential customers while processing their orders.
9. What are the payment methods if a buy a product from trailblazeroutlet.com?
We offer the following payment methods to ensure that shopping at Trailblazer Online Store is secure, fast and convenient.
• American Express
We use certified encryption technology to protect your data from unauthorized access by third parties. Your order and credit card details are transmitted to us in encrypted form, using SSL (Secure Socket Layer) and 3D secure procedures. All personal information is handled confidentially.
10. Where is the tracking number on my order?
When the order is dispatched, you will receive an e-mail confirming it is on the way. The courier's name and tracking number will be in the e-mail. The same information will be available on your account so that you can monitor the progress of your delivery at any time on the courier's site.
11. What is your return, exchange and refund policy?
After we have received your return and verified that all of the conditions have been met, we will issue the refund and send you a confirmation email. The timing for your refund to show in your account will depend on the payment method used when purchasing, and on local banking procedures.
• Credit Card refund time will depend on your card company’s policies.
• PayPal credit will be visible within 24 hours from when you receive our refund confirmation email.
If an exchange is needed, you will be responsible for the cost of shipping your order back to us. You will also be required to pay the shipping for the replacement item.
12. How to contact customer Service?
Our Customer Support is available by phone Monday to Saturday. The numbers are available on the website, or you can simply send us a message using the Contact Us form.
13. How do I activate/redeem my promotional code?
Please activate your promo code by following the steps below:
• Choose the product you would like to buy and add it to your cart
• Select View Cart. Once the page loads, you will find a "Promo code" field where you can enter your code, then hit apply. The price will refresh to reflect your discount code
• Checkout by following the on-screen instructions
Please make sure you have the correct promotional code and have entered it exactly as it appears. Promotional codes are case sensitive and can be only used once.
Please also ensure that your browser is set to accept cookies. If you experience any issues, please contact Customer Support with an image of the code you're trying to redeem.